Refund Policy

The short version

These are digital goods delivered instantly. Once an account or activation link has been sent to you, it cannot be taken back or resold, so a delivered order is generally not refundable.

That cuts both ways: if we fail to deliver what you paid for, you get your money back. The cases below are the ones that matter in practice.

You are entitled to a refund

• Payment succeeded but nothing was delivered. If the product never reached your email and your order page does not show it either, contact us with your order code.
• The product does not work on arrival. If credentials or a link fail at first use, report it within 24 hours of delivery with evidence (a screenshot of the error). We will replace it, or refund if no replacement is available.
• You were charged twice for the same order.

No refund applies

• The product was delivered and worked, and you simply changed your mind.
• You entered the wrong email address at checkout.
• The account stopped working because the credentials were shared or changed by you.
• The platform suspended or restricted the account due to how it was used.
• You report a problem after the 24-hour window, on a product sold without a warranty.

Products sold without a warranty

Several listings are sold explicitly without warranty, and the product page says so before you pay. For those, the only grounds for a refund are non-delivery, failure on first use within 24 hours, or a duplicate charge. There is no coverage for later problems.

How to request one

Contact us through the contact page with your order code, the email used at checkout, and a description of the problem with any screenshots. We aim to respond within 1×24 hours.

How refunds are paid

Approved refunds are returned via the method you paid with. QRIS refunds are transferred to a bank account or e-wallet you nominate; USDT refunds are sent to a BEP20 address you provide. Network fees charged by the blockchain are deducted from crypto refunds.