Contact support
Problem with an order? Email us. Including your order code is what lets us answer in one reply instead of three.
support@aisubs.id
This is the only official support channel for website orders.
Include these
- • Your order code (looks like WEB-XXXXXXXXXXXX)
- • The email address you used at checkout
- • What went wrong, with a screenshot if there is an error message
Response time
We aim to reply within 1×24 hours. Faulty-product claims must be reported within 24 hours of delivery — see the refund policy.
Lost your order page? It lives at /store/order/ followed by your order code.